Privacy Policy

S3 Solutions ("we", "us", "our") is operated by Siroos Haroon, a sole trader based in West London. We are committed to protecting and respecting your privacy.

This policy sets out how we collect, use, and protect any information you give us when you use this website or contact us.

1. Information We Collect

We may collect and process the following personal data:

• Your name, email address, and telephone number when you contact us or submit a booking request
• Your property address when you request a visit or quote
• Details about the work you require
• Information you voluntarily provide through our contact or booking forms

We do not collect any payment card information through this website. Payment is handled directly with Siroos after work is completed.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or booking request
• Arrange and confirm appointments
• Send you a quote for work requested
• Issue invoices and certificates following completion of work
• Send annual renewal reminders if you are on a landlord plan
• Comply with our legal obligations

We will never sell, share, or pass your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the basis of:

• Your consent, where you have explicitly agreed to be contacted
• Contractual necessity, where we need the data to provide the service you have requested
• Legitimate interests, for example to respond to your enquiry

4. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For completed jobs, we retain records for up to 6 years for legal and accounting purposes. For enquiries that did not result in a booking, we will delete your data within 12 months.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@sthreesolutions.co.

6. Cookies

This website uses only essential cookies necessary for it to function. We do not use tracking or advertising cookies. No personal data is collected through cookies.

7. Third Party Services

This website is hosted on Vercel. We use Google Fonts for typography, which may result in a request to Google's servers when you load a page. Please refer to Google's Privacy Policy for information on how they handle data from font requests.

8. Contact

If you have any questions about this privacy policy or how we handle your data, please contact:

Siroos Haroon
S3 Solutions
West London
info@sthreesolutions.co

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.