These terms and conditions govern your use of the S3 Solutions website and the services we provide. By booking a service or using this website, you agree to be bound by these terms. Please read them carefully before proceeding.
S3 Solutions is a sole trader business operated by Siroos Haroon, providing gas, heating, and plumbing services across West London.
In these terms:
We provide a range of gas, heating, and plumbing services including but not limited to:
All gas work is carried out by a Gas Safe registered engineer. Siroos Haroon is registered with Gas Safe Register and qualified to work on gas appliances in domestic and commercial premises.
Submitting a booking request via our website does not constitute a confirmed appointment. A booking is only confirmed once we have contacted you directly to verify the date, time, and scope of work.
You must ensure that we have safe and reasonable access to the premises and the relevant systems or appliances at the agreed time. If access is not possible on arrival, a call-out fee may be charged.
You are responsible for providing accurate information about the work required. If the scope of work differs materially from what was described at booking, the quoted price may be revised accordingly before work commences.
We ask for at least 24 hours' notice if you need to cancel or reschedule a confirmed appointment. Cancellations with less than 24 hours' notice may incur a charge to cover any preparation or travel costs already incurred.
Prices shown on this website are guide prices only and may vary depending on the complexity of the job, parts required, and access conditions. All prices are exclusive of VAT. We are not currently VAT-registered.
For larger jobs such as boiler installations or central heating systems, we will provide a written quote before work begins. This quote will be valid for 30 days unless otherwise stated.
If additional work is identified during the course of a job that was not included in the original scope, we will inform you and obtain your agreement before proceeding. Additional work will be charged at our standard rates.
Parts and materials required for a job are either included in the quoted price or charged at cost plus a handling margin, as agreed with you before work begins. We use manufacturer-approved or like-for-like equivalent parts unless otherwise agreed.
We accept payment by bank transfer (BACS), cash, or cheque. Payment details will be provided on your invoice. We do not currently accept credit or debit card payments via payment terminal.
For standard jobs, payment is due upon completion of the work unless a different arrangement has been agreed in writing. For larger installations, a deposit may be required before work begins, with the balance due on completion.
If payment is not received within 14 days of the invoice date, we reserve the right to charge interest on the outstanding amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend any ongoing or future work until the debt is settled.
If you dispute an invoice, please contact us within 7 days of receipt. We will work with you to resolve any genuine billing issues in good faith.
We guarantee the quality of our workmanship. If you experience a problem directly attributable to our work within 12 months of completion, we will return to rectify it at no additional charge, provided the issue has not been caused by misuse, third-party interference, or normal wear and tear.
Manufacturer warranties apply to parts and equipment supplied as part of an installation. We will provide relevant documentation on completion of the job. Warranty claims for parts must be made through us and are subject to the manufacturer's terms.
Gas safety certificates (CP12) are issued following a successful inspection of gas appliances. A certificate confirms that appliances were found to be safe at the time of inspection. It does not constitute a warranty or guarantee of ongoing safety beyond that date.
We carry full public liability insurance. Our liability to you in connection with any services provided is limited to the value of the work carried out under the relevant booking. We will not be liable for indirect losses, loss of income, or consequential damages.
We are not liable for damage or failure caused by pre-existing faults, poor previous workmanship by others, ageing infrastructure, or conditions that could not reasonably have been identified prior to commencing work.
In emergency situations, we will take reasonable steps to make the system safe. Where a full repair is not immediately possible, we will advise on the safest course of action. Emergency call-out charges apply as outlined in our services pricing.
You are responsible for ensuring the property is safe and accessible, and that all relevant information about existing systems or known issues has been disclosed to us prior to work commencing.
Where services are provided under an annual landlord plan, the following additional terms apply:
We make every effort to ensure information on this website is accurate and up to date. However, we cannot guarantee that all content is current at all times. Pricing, availability, and service descriptions may change without notice.
This site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
All content on this website, including text, design, and images, is owned by or licensed to S3 Solutions. You may not reproduce or distribute any content without our written permission.
These terms are governed by the laws of England and Wales. Any disputes arising from our services or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If a dispute cannot be resolved directly, we are willing to explore alternative dispute resolution (ADR) before litigation.
We may update these terms from time to time. The most current version will always be available on this page. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
If you have any questions about these terms, please get in touch: